Strategic service management

Strategic service management (SSM) is a business strategy that optimizes a company's provided services through the effort of synchronizing: service parts and resources forecasting, service partners, workforce technicians, and service pricing.

Contents

Benefits of strategic service management[1]

Best practices[2]

Results from strategic service management deployments[3]

See also

References

  1. ^ AberdeenGroup’s Industry Traction of Strategic Service Management, December 2005
  2. ^ AberdeenGroup’s Best Practices in Strategic Service Management Report , June 2005
  3. ^ Yes Ma’am That Part Is In Stock, BusinessWeek, August 1, 2005